Monitoring - Recently, Instructure issued a notice regarding a potential security risk, and we took precautionary steps to reset the integration with Renaissance products. After continued monitoring of the situation, we have made the decision to turn off the Canvas integration to any Renaissance products indefinitely. While Instructure has not indicated any impact to Renaissance systems or customer data, we are taking this step out of an abundance of caution to minimize any potential risk to our customers.
We will keep the integration disabled until our assessment of the situation changes. Our priority remains safeguarding your data and maintaining the reliability you expect from Renaissance.
While the integration is unavailable users will not be able to access Renaissance products through the Canvas integration and data cannot be shared back to Canvas. We understand this may cause inconvenience to your teams. We will continue to closely monitor the situation and will provide updates as soon as we believe that we are able to safely restore the integration.
If you have any questions or need support during this time, please do not hesitate to reach out to our Customer Support team for assistance.
May 07, 2026 - 20:45 CDT
Accelerated Reader
Operational
90 days ago
100.0
% uptime
Today
DnA
Operational
90 days ago
100.0
% uptime
Today
eduCLIMBER
Operational
90 days ago
100.0
% uptime
Today
eSchoolData
Operational
90 days ago
100.0
% uptime
Today
FastBridge
Operational
90 days ago
100.0
% uptime
Today
Renaissance Next for Teachers
Operational
90 days ago
100.0
% uptime
Today
SchoolCity
Operational
90 days ago
100.0
% uptime
Today
Schoolzilla
Operational
90 days ago
100.0
% uptime
Today
Star Assessments
Operational
90 days ago
100.0
% uptime
Today
Star Phonics
Operational
90 days ago
100.0
% uptime
Today
Star Preschool
Operational
90 days ago
100.0
% uptime
Today
Renaissance Growth Platform (RGP)
Operational
90 days ago
100.0
% uptime
Today
IO Classroom
Operational
90 days ago
100.0
% uptime
Today
Support Tools
Operational
90 days ago
99.96
% uptime
Today
Phone System
Operational
90 days ago
100.0
% uptime
Today
Support Cases / Emails
Operational
90 days ago
99.93
% uptime
Today
Illuminate Application (Archived)
Operational
90 days ago
100.0
% uptime
Today
Portal
Operational
90 days ago
100.0
% uptime
Today
Itembank
Operational
90 days ago
100.0
% uptime
Today
Online Testing
Operational
90 days ago
100.0
% uptime
Today
Lightning Grader
Operational
90 days ago
100.0
% uptime
Today
Prebuilt Reporting
Operational
90 days ago
100.0
% uptime
Today
Job Queue
Operational
90 days ago
100.0
% uptime
Today
SFTP
Operational
90 days ago
100.0
% uptime
Today
Automated Imports
Operational
90 days ago
100.0
% uptime
Today
Notifications
Operational
90 days ago
100.0
% uptime
Today
ZELibrary
Operational
90 days ago
100.0
% uptime
Today
Alpine Education
Operational
90 days ago
100.0
% uptime
Today
PupilPath
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
We are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use.
Thank you for your patience and understanding while our team worked to resolve this matter.
May 7, 19:46 CDT
Investigating -
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
May 7, 14:54 CDT
Resolved -
Earlier this afternoon, students accessing Accelerated Reader and STAR quizzes encountered a technical issue in which they were unable to access the quiz and were instead presented with a file download prompt. Our engineering teams quickly identified the technical issue, and the system has been restored and is now behaving correctly. All affected students should be able to access STAR and Accelerated Reader quizzes normally. We sincerely apologize for any inconvenience and appreciate your patience as our team worked to resolve this issue for you. If you continue to experience any difficulties or have questions, please don't hesitate to reach out to our support team—we're here to help.
Thank you for your continued partnership.
May 6, 16:49 CDT
Resolved -
This incident has been resolved.
Apr 27, 15:09 CDT
Update -
We experienced an issue affecting the Online Testing application within DnA. During a period of increased demand, the service did not scale as expected, which resulted in degraded performance and a failure of the Online Testing application.
Our engineering team identified that a recent configuration change unintentionally impacted the application’s ability to scale. Once identified, the change was promptly rolled back, and performance returned to normal.
We are now implementing additional safeguards, including enhanced monitoring and alerting, to help prevent this type of issue in the future and to ensure faster detection and response should a similar scaling condition arise again.
We apologize for the inconvenience this may have caused and appreciate your patience as we continue to improve the reliability and resilience of our systems.
Apr 27, 11:41 CDT
Monitoring -
Earlier today, DnA Online Testing was experiencing errors, including 504/503 and general slowness. Online Testing is now back online after reverting a scheduled maintenance update. Our Engineering teams are continuing to closely monitor the situation, and updates will be posted here as they become available. We apologize for any inconvenience this may have caused.
Apr 23, 14:30 CDT