We are pleased to announce that the issue affecting our customer support webform has been resolved and the webform is now active and available for use.
Thank you for your patience and understanding while our team worked to resolve this matter.
Posted May 07, 2026 - 19:46 CDT
Investigating
We are currently experiencing an issue with our customer support webform, and some customers may be unable to successfully submit requests using this tool. Our team is actively working with our vendor to resolve this as quickly as possible. In the meantime, please email support@renaissance.com for assistance for email requests, and your case will be routed to the appropriate team. Our phone and chat support channels remain fully operational. We apologize for the inconvenience and appreciate your patience while we work toward a resolution. Please stay tuned here for additional updates.
Posted May 07, 2026 - 14:54 CDT
This incident affected: Support Tools (Support Cases / Emails).