SchoolCity Database-related issue impacting service availability

Incident Report for Renaissance Learning

Resolved

Earlier today, the SchoolCity team identified a database issue that temporarily impacted service availability. Some users may have experienced login difficulties or pages failing to load.

The issue has been Resolved. The affected database has been restarted, and impacted districts have confirmed that services are working normally.

Our engineering team continues to monitor the environment to ensure full stability.

Posted Sep 18, 2026 - 10:00 CDT