“Unable to reach Online Testing” error message when accessing assessments.

Incident Report for Renaissance Learning

Resolved

This incident has been resolved.

Posted Oct 11, 2024 - 20:29 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 11, 2024 - 12:19 CDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 11, 2024 - 11:59 CDT

Investigating

Some students are getting an “Unable to reach Online Testing” error message when they attempt to access assessments. We are currently investigating this issue.

Posted Oct 11, 2024 - 11:30 CDT

This incident affected: DnA.