DnA - Assesments/Administrations

Incident Report for Renaissance Learning

Resolved

This incident has been resolved.
Posted Oct 24, 2024 - 08:22 CDT

Monitoring

We have deployed a fix to the production environment and will be monitoring the system for performance throughout the day. Thank you for your patience while we worked to resolve these issues.
Posted Oct 23, 2024 - 11:31 CDT

Identified

Our engineering team has identified the root cause of these issues and is working to deploy a fix to the production environment. Thank you for your patience while we work to resolve these issues.
Posted Oct 23, 2024 - 09:39 CDT

Investigating

Some users may be experiencing one or more of the following issues:
-Users may see 'Unable to Fetch Assessment' error when trying to access assessments
-Online Administrations not saving
-Unable to sync to Google Classroom
-'Oops' error when duplicating an assessment

Our engineering team is aware of these issues, which appear to be related. The team is actively working to diagnose and remedy the problem. Thank you for your patience while we work to resolve this issue.
Posted Oct 23, 2024 - 08:30 CDT
This incident affected: DnA.