Student Portal and Online Testing (OT) Slowness and Intermittent Failures

Incident Report for Renaissance Learning

Resolved

This incident has been resolved.

Posted Aug 30, 2024 - 15:39 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 30, 2024 - 10:35 CDT

Investigating

The Student Portal is slow and eventually times out for some users. Teacher and admin users are experiencing slowness and occasional errors with creating quick codes. Students are receiving errors when attempting to access assessments in the portal.

Posted Aug 30, 2024 - 09:32 CDT

This incident affected: DnA.